Leslie: My NP is wonderful. However, they owe me 160 dollars that they took out of my account when my EOB says I owe nothing as I have met my out of pocket. They will not call me, my calls to them go to voice mail and any emails are also not responded to.
After receiving this response there was also an email stating a 40 dollar refund. When I checked my bank all money that has been kept since I started seeing your practice, which is a few months at 160 dollars, all the money had been refunded. Your response was not accurate because if you had checked further you would have seen that indeed I had met my OPP. This is fully confirmed by my EOB. Yes you are not responsible for the insurance company and how the claims are handled but you are responsible for taking the information they have sent you stating what my responsibility is and not charging me more.
And also having to call and email several times in order to receive the refund I was due.
Julie: Physical Therapists were good, but sadly the rest of our experience was awful. Rooms are old and hot and tiny and nothing like website. Food was cold and substandard. Our mom arrived stable, and then died a week later in their care. I regret having her here more than anything.
llulua mahalo: Dr Gonzales himself is a fine cardiologist. The problem is his office. He was my doctor, but try getting an appointment. They never call back no matter how many calls or messages. Too, bad. In thw long run, Dr Gonzales is responsible for the mess
Diana Dietrich: A visit to Dr Regan’s office is always a pleasure which I can’t say about ALL Doc visits. I believe he’s a great Urologist & pays attention to patient details. My Mom is a bit of a complicated case with several other medical problems in addition to Bladder Retention but he is thorough & patient.
Tangela his nurse assistant is awesome & provides timely slots for my Mom & I feel like she’s the magic behind back office running smooth. I receive timely call backs after urine cultures come back with instructions on how to proceed with or without medications. I would recommend this Urology Practice however just be patient as they have heavy patient volume.
Valerie: It was a busy day and it took me an hour and a half to see the doctor.
Non the less, Dr Alter went above and beyond his duties to calm my worries by consulting with his colleague to address another existing problem inorder to get to the best possible decision.
I left satisfied that he had my best interest at heart.
