3 /5 Jessica Watson: Service providers are great! I used to love this place but the spa is really falling apart.. no attention to upkeep or comfort. It feels cheap now. The robes have holes, the slippers are dirty, the lounge room is feeling ancient and not comfortable. The sauna / steam room was already minimal and now not functioning. There is no attention to details (I’ve been there about a million times and they have no memory/record of it). Definitely hoping west palm opens a better experience soon!