Ardent Family Care - Palm Coast (FL)

1 /5 Lesa Moore: January 6 2025- Just called Ardent Family Care to cancel an upcoming appointment and the person who answered my call took my name, said thanks with a very nasty attitude and then hung up on me. She never asked my dob or confirmed the date I was requesting to cancel. My husband and I have been patients there for 7 years. Since Dr Alfonso retired, we moved to use Dr De Leon who has since left this practice and the decline has been very transparent! Joe in prescription meds has complicated so many of our prescriptions by calling them in to the wrong pharmacies or calling in meds we don’t use..ugh. That little gem they now have answering the phones , who by the way never identified herself, and it definitely wasn’t Carla, but that individual should be taught some customer care skills and check her nasty attitude at the door before she takes incoming calls from patients. Needless to say, they don’t seem to care about the patients on any level. We will not be going back to Ardent Family Care! Good RIDDANCE!

1 /5 greg strauss: I’ve been a patient since 1996. But as the size of the office has increased, its increasing difficult to see Dr Rene Alphonso. So today, i find theres no appointments till next year, with any Doctor or any PA. Its December 9th. Come on. Really no one can cover. Would no longer recommend.

1 /5 samir leveque: Extremely disappointed with this place. 5 minutes it took to see Mary K Reynolds. Never actually got to know me or all my problems Seems like to me either you in a rush or that just the way you people do things in that office...... Oh wait.... NO one was in the waiting room. I got in quick let me listen to you heart and I need your blood simple. A week later I called 4 time to speak with you or to follow up on my blood work. NOT a single phone call was returning from you or your pointless assistant. This was such a wasted of my time and my INS. Shouldnt even pay for this visit. One of the worst doctor i ever met. Your license should be revoked ASAP! Taking my self to a different Doctor that will actually make time for me, my Needs, and return my phone calls.

5 /5 Carly Whetstone: Mary Reynolds has been great, she is caring and efficient. She remembered things from our last visit, both about my health and my personal life. Happy to have found her.

5 /5 Tammie Gray: My family has been patients of Mary Reynolds for five years. She is the BEST!!! Very thorough and caring!