ASAP Total Dental Care - Jacksonville (FL)

2 /5 Nafije Durmishi: Mixed experience – good staff, but refund issues and hidden network details. On 12/7/24, I visited ASAP Total Dental Care in severe pain. After an estimate of over $1,200 for four wisdom teeth, I decided to address just the one causing the most pain. To schedule the extraction for 12/10/24, I was required to pay a $314.25 "deposit" the same day. Later that day (not even 2 hours later), I called my insurance and found out they were not in my network. While the estimate they gave me did include small print mentioning this possibility, it wasn’t communicated to me directly that I needed to verify it myself. I immediately canceled the appointment and requested a refund. The manager informed me that refunds are processed only once a month, which felt unreasonable given how quickly I acted. The refund was finally processed on 12/28/24. While I appreciate eventually getting my money back, waiting weeks for a refund is excessive. I also requested the X-rays they took (covered by my insurance) for my new, in-network dentist. Despite several emails and a voicemail, I never received them and had to get new X-rays taken. On the positive side, the office is clean, and the staff—including the front desk team, hygienists, and dentist—are kind and professional in person. Unfortunately, the lack of upfront communication about insurance and poor handling of refunds and record requests detracts from the overall experience. If you go here, be sure to verify for yourself whether they’re in-network. They won’t tell you directly, but it’s in the fine print.

5 /5 Lenora Smith: Daughter is 10 w a broken baby tooth. Dr. Fife and his staff were amazing and very calm. My daughter requested that we only see Dr. Fife from here on out. Next appt. already scheduled for her. May schedule myself an appt. as well.

5 /5 Arlin Corrigan: I can only say THANK YOU! Javier, their hygienist is AMAZING! I had a cleaning done on 12.9.2024 and my teeth have never felt better! Javier was patient and went above and beyond to ensure I was comfortable through this procedure. I highly recommend this dentist to anyone! I also want to say that the Manager and staff are awesome!

1 /5 Stacy Pavish: The worst experience I have ever had a dentist. I have had so much work done at this office back in 2020, so I reached out to them first when I started with tooth pain on a back molar. I called ASAP, explained that I was having tooth pain on my left lower, they asked which office I had been to prior and they set me up for an appt within 20 mins. I rushed to get there, filled out updated info, only to be put with a hygienist that did a full comp plan without regards to the reason I was there, tooth pain. There I sat for 2hrs getting poked with a sharp tool on each tooth and then delivered a $17K bill and then asked if I wanted to go ahead and do deep cleaning on one side for $700 that day and THEN have my bad tooth removed. No, I dont want to do that, I want this tooth addressed. They then move me to another chair and try to take my BP, well of course it was high, I have high BP and that stress just increased it. The office manager came in and asked me to relax and do deep breathing which set me off again. I explained to her that I came there for a painful tooth and spent 2hrs being poked and prodded, handed a $17K bill and was very frustrated with this office. She said that I called in for a comp plan and I told her no, I called for tooth pain. She said she would pull the call to see where the miscommunication was. The doctor then came in and was immediately irritated with me, not being able to use the normal numbing medication and had no regards to the amount of pain I was in or the frustration that this office caused that day. Now 3hrs later, Im finally getting the tooth removed. She was not kind, not gentle at all. When leaving the office, the office manager said, we pulled the call and you were right, you called for pain. ya, I know. she said she would give me a discount on my next visit. No thanks, i will not be back to asap ever again. My face was so swollen and bruised, down my neck, for a full week, right before my sons wedding. The worst experience in my 53 years at a dentist. Never again.

5 /5 Richard Cole: 17Apr2025 Update ASAP dental earned my business in an emergency but has maintained it through their professionalism and kindness. The entire office - from front desk to the dentists are fantastic. Special thanks to Jaynae - the dental hygienist - she is absolutely wonderful! Dental emergencies can happen anytime but it doesn’t get much worse than Christmas weekend. I broke a front tooth at the gum line and thought I would just have to suffer through Christmas. I called multiple dental offices that claimed to handle emergencies on their websites to no avail until I called ASAP Dental. ASAP got me in that very afternoon and worked on my issue until almost 7pm. They gave me multiple options, expalained the pros and cons of each, and priced them all out so I could make the best decision for me. I walked out of there with a great solution to what turned out be be much more than just a broken tooth. Dr Shbeb and his assistant were fantastic. I even received a follow up call on Christmas Eve checking up on me. I couldn’t be happier with the whole process! Thank you to all involved!