North Florida Regional Medical Center Freestanding Emergency Room Starke - Starke RHONDA KEENAN: Awful ER. When you go in, theres a security guard that tells you to sign in on the kiosk. Thats it. No triage nurse, no other medical staff in the waiting area to access the patients. We waited 50 minutes to be seen, which wouldnt have been a big deal except for the fact that it was a very broken arm on a 13yr old, who was very visibly in pain. When I say very broken, the arm was visibly mishaped. Again, there was no triage, so there were no ice packs, slings, or anything to help while we waited. The nurses were all very nice except for 1. I didnt get her name, but she had long, wavy hair. Im glad she only came in once. Her lack of empathy suggests she needs more sleep or a different profession. We waited in the er room for 5 hours before being transferred to Shands. I went to this ER because it was the closest. Next time, I will drive to the one in Middleburg instead. Even with the drive, it is faster. NFR needs to get their stuff together better.
