Aspen Dental - Inverness, FL - Inverness (FL)

1 /5 Kathy Carlevale: Total rip off establishment. I am 69 years old, and have been to numerous dentists over the years, and have always been complimented on my good cleaning habits. At Aspen, (i am now retired, and they are my insurance network) they told me I must have a deep cleaning. Total lie. Went back to regular dentist, and paid out of network cost for a regular cleaning, which they confirmed was all that was necessary. Months later, i had a chipped tooth, and tried Aspen again, for insurance benefits. Had to wait over a week for an appointment, and had it ex-rayed and looked at, only to be told, go home and come back later for fix. I probably would have, but I asked about a cleaning, and was given the same BS story about how I first needed to be accessed for what type of cleaning I would need and then i could come back later to get it done. Been there already. They want extra appointments and unneccessary work to inflate their income. I now have to pay out of network costs to get normal, decent dental care. Totally unfair that my network provider will not provide me the proper service for which I am entitled, without doing, and charging me, and inconveniencing me, for work I dont need! Aspen Dental is a disgrace to the profession.

1 /5 Douglas Lynn: Dental treatment was superb. Billing was a complete nightmare and I would recommend NO ONE use this company because of how they bill. Required excessive payments (after being asked to confirm insurance coverage) and then would not refund the excess when the work was completed (between $5,700 and 7,200) without putting it through a "ticket" review that would not be resolved for 90 days. On-site billing representative was completely unable to answer questions and, upon referral to corporate, they WOULD not do anything but say the ticket was under review and no other update could/would be given. Bottom line, keep your money in "your" pocket and do not use them!

5 /5 candi campbell: I had an emergency dental my molar cracked. I reached out The Aspen Dental of Inverness. They were able to fit me in short notice. Dr Lee was extremely knowledgeable, honest and professional. He gave me a thorough consultation and his pricing was reasonable compared to a lot of Dental offices. The office staff Sharon and Julia the hygienist were so friendly and empathetic. I received world class customer service during my visit and support after my dental appointment. I highly recommend Aspen Dental of Inverness.

2 /5 Rebecca Magin: I was not informed that Aspen Dental would not accept my insurance until i had been brought in for a full set of x-rays. I questioned the need since my regular dentist had taken a full set a few months ago. I asked Aspen to request those x-rays and was told “we don’t accept” x-rays from other offices. I found that odd so I requested an x-ray of just the tooth that was bothering me, which they did. I spent less than 5 minutes with a dentist who said I needed a crown. I didn’t feel the exam was adequate. No explanations or options were given. I was not asked if I had questions. I was given an estimated cost of almost $2,000. I felt this was a gross over charge since my own dentist had not long ago put a crown on a tooth for around $500. I paid the bill for the visit and left. This is a money grab place. I would recommend looking elsewhere.

1 /5 T S: Went for a routine exam & x rays, had a appointment at 12pm & they called the day of at 7am to see if i could come in at 9am, i said no they gave me 11am. I asked the rude lady at the front desk if what i am getting done is all covered with my ins. & she said everything, i would pay $0. So i checked in & waited 30 mins. then got called back, sat in chair to do x rays & i asked her if these x rays are covered & she went & asked the finance lady & she said yes all is covered no out of pocket, they took 18 x rays & full mouth x rays, the x ray lady shoved the x ray tool into the back of my throat & in the roof of my mouth so far that it was painful, & when the dentist came in to do exam he said my throat was bleeding a couple places & he also said the one spot is purple & needs to be looked at by a dental surgeon that he can set me up to see, i informed him those injuries were not there before i sat in this chair, so after that ordeal the dentist did my exam, he said i needed full mouth deep cleaning & 3 fillings, so after he was done i went to see the finance lady again & she said it would cost $4000 + for deep cleaning & 3 fillings & my ins. would not pay all, i would need to pay $1255 out of pocket. Then after i got home, in about 3 days the holes in my mouth from x rays went away, then i found out my exam was not fully covered & i would need to pay out of pocket, i called my ins.co. & put in a claim for the out of pocket, found out the dentist was not in network, & they kept telling me everything is covered. I will not go to any ASPEN DENTAL again. I would not recommend them at all. BEWARE!!! Update: Went to a new dentist & i only needed 2 teeth deep cleaned not full mouth.