Kathy Carlevale Total rip off establishment. I am 69 years old, and have been to numerous dentists over the years, and have always been complimented on my good cleaning habits.
At Aspen, (i am now retired, and they are my insurance network) they told me I must have a deep cleaning. Total lie. Went back to regular dentist, and paid out of network cost for a regular cleaning, which they confirmed was all that was necessary. Months later, i had a chipped tooth, and tried Aspen again, for insurance benefits. Had to wait over a week for an appointment, and had it ex-rayed and looked at, only to be told, go home and come back later for fix. I probably would have, but I asked about a cleaning, and was given the same BS story about how I first needed to be accessed for what type of cleaning I would need and then i could come back later to get it done. Been there already. They want extra appointments and unneccessary work to inflate their income. I now have to pay out of network costs to get normal, decent dental care. Totally unfair that my network provider will not provide me the proper service for which I am entitled, without doing, and charging me, and inconveniencing me, for work I dont need! Aspen Dental is a disgrace to the profession.
1 /5
Douglas Lynn Dental treatment was superb. Billing was a complete nightmare and I would recommend NO ONE use this company because of how they bill. Required excessive payments (after being asked to confirm insurance coverage) and then would not refund the excess when the work was completed (between $5,700 and 7,200) without putting it through a "ticket" review that would not be resolved for 90 days. On-site billing representative was completely unable to answer questions and, upon referral to corporate, they WOULD not do anything but say the ticket was under review and no other update could/would be given. Bottom line, keep your money in "your" pocket and do not use them!
1 /5
candi campbell I had an emergency dental my molar cracked. I reached out The Aspen Dental of Inverness. They were able to fit me in short notice. Dr Lee was extremely knowledgeable, honest and professional.
He gave me a thorough consultation and his pricing was reasonable compared to a lot of Dental offices.
The office staff Sharon and Julia the hygienist were so friendly and empathetic.
I received world class customer service during my visit and support after my dental appointment. I highly recommend Aspen Dental of Inverness.
5 /5