1 /5 TFJ: I was charged $545 upfront for a night guard in December 2024. My insurance was later billed $726 and paid $388 toward that bill. This resulted in an overpayment of $157 on my part.
Despite multiple calls over the past four months and repeated assurances that my refund was “on the way,” I still haven’t received it. I’ve now had to escalate this issue formally.
This experience has been incredibly frustrating and disappointing. I expected better professionalism and accountability. Patients deserve transparency and timely resolution when billing errors occur.
Edit in response to the owner:
Ive contacted multiple times over the past 4 months and have been told "well look into it" or "it should be on the way" every time. Ive already spoken with you directly, Susan, and youve been extremely dismissive. Im now forced to spend my personal time pursuing legal matters to recoup the money owed to me.