1 /5 Carlos E. Caballero: Had to change this review due to a terrible recent experience. I sent this email to the owner and never heard back; Hello Nadir, I hope this message finds you well.
I am writing to formally address serious concerns regarding the quality of service I have received at your shops, and to inform you of my decision to discontinue any future business with your organization.
I have been a loyal customer for over years, during which time I have observed a marked and consistent decline in service quality. Regrettably, this decline has culminated in a recent experience that I find unacceptable and indicative of broader operational issues.
In February of this year, I brought my son’s 2017 Ford Mustang to your shop due to a recurring issue: the vehicle would not restart for at least 45 minutes after refueling. I explained the problem in detail to your employee, David. The following day, I was presented with an estimate nearing $2,000, which included replacement of the alternator, the electrical housing, battery cables, and a sensor.
Before authorizing any repairs, I consulted with my brother—an experienced mechanic in Texas—who reviewed the alternator’s output readings via video. He advised that the alternator was functioning properly and was not related to the symptoms we reported. In light of this, and given the quoted cost, I inquired about supplying my own parts—a request you kindly approved.
We ultimately incurred approximately $900 in repairs. However, upon the vehicle’s first start-up after service, the check engine light illuminated. When we returned the vehicle to the shop, we were informed the issue was “unrelated to the original repair,” and presented with a new estimate of over $2,000. Due to budget constraints, my son authorized only the replacement of the oxygen sensor. Unfortunately, the core issue—difficulty starting the vehicle after refueling—persisted.
The $2k diagnostic indicated a faulty fuel pressure sensor, which, in my view, was likely the root cause of the original issue. It remains unclear why this was not addressed during the February service. David claimed the vehicle left the shop with no active check engine codes, but I later learned the codes had been cleared and returned once the vehicle was driven. As it stands, we spent nearly $900, and the car remains in essentially the same condition as when it was first brought in.
To make matters worse, my son is now in Orlando in a business meeting and continues to experience the same issue each time he refuels—having to wait 45 minutes before the car will start.
Separately, I had recommended your Doral location to a friend, who brought in his Mercedes-Benz C300. He was met with completely unacceptable service, including black stains on his beige carpets and door handles. The photos he provided are included for your review. I forwarded them to David, who failed to respond. When I followed up by phone, he disclaimed any responsibility for the actions of the Doral location.
The experiences I’ve described not only reflect a concerning pattern of negligence and poor customer service but also damage your business’s credibility and integrity. Based on these incidents, I will no longer bring any of my vehicles to your shops, nor will I recommend your business to others.
Truly disappointed,
