1 /5 Will Zaldivar: I paid for a CAD ( computer aid design) for my product and spent thousands over a year for my parts, their plasma cutting matching broke and they stated they could not afford a new one, I asked for my CAD back to continue my business elsewhere, they stated even as I had paid for this service they would not return this CAD file, you can simply email it or zip file it and return, Rob one of the owners stated they keep all CAD files, they have no use for this file as it is specifically for my product, my receipt has no stipulation from them that this is their property, now I have to pay hundreds of dollars again for something that is my property and they simply have no use for and will not return. As a business owner for over 20 years I find this unethical and ignorant, in my business customer service is extremely important and the customer comes first, unfortunately, B and M do not follow fair practices. DO not do business with this company as you might pay for a service and not get what you paid for.