2 /5 Jessica Ellis: Dr. Kraft is amazing, but the man really needs to start his own practice because BayCare Medical Group is a hot mess.
This is my 4th baby, first with this practice, so I am not a new mom and I know what to expect with each stage of pregnancy -- This practice has dropped the ball more times than I can count (no fault of Dr. Kraft). The entire practice seems extremely overwhelmed and in over their heads. I have to remind staff members to put in labs and prescriptions more than once. Phone calls do not get returned. I am the one reminding the team that I have thyroid issues and need to be tested more often (they should know this).
Just recently I showed up to the lab that Desiree, their front desk girl sent me to for my glucose test -- after fasting all night and morning, I showed up only to be told by that lab that they dont even do Glucose testing. The lab was shocked that this office sent me there (35 minutes away from my house too). I was then told no labs had any openings and I basically fasted for nothing. Luckily Dr. Kraft took control of the situation and added "stat" to the labs which forced one to take me that day -- but that was after I had to make several phone calls back and forth and basically freak out on the phone for the staff at BayCareOBGYN to take me seriously.
I was also admitted to Morton Plant Hospital at 23 weeks when I thought I was in early labor. I was there for 2 days being monitored. When I showed up to my next appointment with BayCareOBGYN, they had no clue I was ever in the hospital. They dont check your records/history before appointments. Dont forget, this office is ATTACHED to the hospital!! I had to spend my entire appointment recapping the entire hospital visit.
You definitely have to be your own advocate if youre going to this office. You have to constantly check to make sure the right things are being done at each stage of pregnancy. Call to remind them to put in labs before showing up to lab appointments. Make sure you double check that appointments are being made correctly. Just really prepare yourself to be on top of everything.
Again, the actual OBs are very competent and I definitely feel they are being overbooked and they are just overwhelmed. You will feel like a number here. But if you are okay with that and just want a competent OB, Dr. Kraft really is great!!