4 /5 Danny Bianchi: My first experience with Dr Shapiro was while I waited in the patient room, I overheard his voice, sounding very annoyed about "customer service". I couldnt tell if he was mad about getting bad service or mad about getting a bad review on his service. Sorry to say, but I cant say great things about his personality, only that yes, he got the job done.
Dr. Shapiro is not a friendly person by nature. From the first time I met him and through all 3 appointments, he has had a demeanor almost like a disappointed father. He will ask you about your diet and other things. If you dont give a perfect answer, he will sigh and respond like youre a child who should know better. If you describe anything with phrases like "kind of" or "mostly" or "for the most part" he will call you on it and ask for you to clarify or just act disappointed in your answer.
During the operation I was asked what I do for work and when I said it was in the web field, he asked if Id seen his website. When I said no, he seemed surprised/annoyed.
If you ask a question, he will answer it. If you ask again or have any follow up questions, he will take a deep sigh(as if you should already know this and youre wasting his time) and explain it again, but with an obvious annoyance and condescension in his voice. He gives the impression that youre wasting his time with a silly question. I had this experience all 3 of my visits over the span of a few weeks so it wasnt like he was having a bad day or bad week.
On the other hand, his front office admin/nurse/etc Charlotte, she is amazing. Extremely helpful and friendly, understanding and empathetic to the pain that the patients go through during recovery, obviously a hard worker, she will explain it over and over in a very friendly manner. Go to her for follow-up questions, not Shapiro. Hes been in the field for TOO long and it is clear with his business-like attitude. I dont need him to be cheery/smiley/happy(even Charlotte isnt but shes still amazing) but rather just speak to me like Im an adult and not a child and not make me feel stupid for asking for clarification on a procedure Ive never gotten before.