2 /5 R Conrad: I think both Jeckle and Hyde both work here...
(Great experience)
Originally took in my wifes SUV to get a second opinion on recommendations the dealership was making. They replaced the belts but said the lower control arms still had some life in um.
(Bad experience)
2 weeks ago my daughters car had a terrible miss, and had a hard time staying running. We were told they ran the codes and it was definitely the cats needed replacing, and that the parts were had to find. They did not seem to want to do the work. We paid for an oil change and diagnostic fee.
We then had the car towed from there to the dealership at our expense.
Next day dealership calls 1st thing in the morning, they had replaced the spark plugs and the problem went away. They also said there were ark marks on the porcelain on 2 of the plugs. Also the codes indicated the source of the problem was with ignition not exhaust/02 sensors.
I was debating on talking with the shop to see if they would refund some of our extra expenses, and then post that they made it right when they messed up, but I decided to just take the lose of money and the lesson I learned to avoid this shop in the future.
The reason I have 2 stars and not one... I did fell like we were taken advantage of, and that they did not do an honest job, but was thankful in the sense that they did not try and charge us for parts we did NOT need ($800 for new manifold and cats).
In other words, it seems like they want to do the bear minimum to stay afloat.
