1 /5 Russ Vannote: Consumers beware!!!!!
Avoid this shop like the plague!!!!!!
GO ELSEWHERE!!!!
Owner keeps changing his reply so -
These guys continue to prove my point. Go elsewhere. Egotistical owner and service consultant. They got caught lying and trying to rip people off so instead of doing the right thing, continue to attempt to discredit and bash people. You guys can keep lying, it wont change the truth. Maybe more customers that got screwed over by Brian and paul will start to come forward. Only local shops said go to Skips. Brians is known for this.
The 2000s trailblazers, rear upper control arms, were made with cheap and thin metal. They were known to crack and/or rust and/or break. The reason why upgraded control arms made of chromoly tubing got installed.
Dont trust these guys at all. Very dishonest.
Added after owner replied - point proven. They try to spend more time to discredit the consumer then being honest. They are liars, including the owner Brian. I see why Paul talked so bad about him now. Paul spoke to me for 80%+ of all the conversations because all they did was try to bully her into spending more money. She asked me to review the starting quote and then asked me to call after I was like this doesnt make sense on the cost. The vehicle is compromised? I will share the pictures of "compromised". Has alittle bit of surface Rust at best. More scare tactics attempt to a rip a woman off. Just more proof of their dishonesty. Will say anything to try and cover their tracks to hide the truth of the level of dishonesty this shop operates at. She even replaced her own headlights because she no longer trusted them to change the headlight bulb. They attempt to twist the truth at every turn. Its not that hard to be an honest shop, just tell the truth! I believe "stock" calipers, rotors and pads was around 680. The upgraded kit was like 500. The control arms were a known thing on trailblazer SS. Cheap metal hence the upgrades. They wanted to charge $155 for 1 control arm when 2 with their mark up of $60 was $210. They were at like $2400, after I question the bill the first time. The final bill was under $1800 with way better parts. Numbers and facts dont lie. Only this shop lies. GO ELSEWHERE!!!!
For starters, they attempted to overcharge my girlfriend by $600 in labor. I worked in the auto service industry for 10+ years as a mechanic and as an assistant service manager. I am certified in 5 brands. There is a thing called overlapping labor. Which means in some repairs, other parts must be removed. If 1 of those other parts are being replaced, there is little to no increase in labor. Well they tried to charge 6.5 hours of labor for a 2.5 hour job that had overlapping labor. National standard using All data. They overcharge parts by the highest margin I have ever seen. $60 part and they charge $120+. Its all about Pauls commission. When I called to question the charges, Paul starts saying "I been doing this for 30 years". All I heard was I been ripping people off for 30 years. They also use the hooked and add on method on customers. They get you to accept a repair then the next day they find something else wrong, hoping you keep saying yes, then the next day again. Its a very dishonest practice to use. The worse is scare tactics to make people spend money by claiming major harm will come to them or family members based off the condition of your vehicle. Paul also goes on about how she got the deal of a lifetime on her repairs. Which is asburd because it ended up being the industry normal rate. Paul also is 2 faced. He sat on the phone with me for 10+ minutes bashing the owner. Calling the owner stupid and disclosing the owners personal health issues to customers. Paul went on to bash other customers on the phone with me. He then bashed me when my girlfriend picked up her vehicle. Then started with comments of deal of a lifetime to her. After that, he said never bring your vehicle here ever again. Dont worry, plan was to find an honest shop who doesnt prey on woman. Sorry you didnt rip her off for $1000+.
