1 /5 Chelsea Hafeez: We used this office for years and over those years the service has done nothing but DECLINE! We had several issues in the last few visits, daughter got a flu vaccine and then the next day couldn’t walk, when I called to have her evaluated they refused to see her and sent us to the ER, the ER said it was a reaction to the vaccine and that she should never have it again, the ER then proceeded to tell me that the office could have made this evaluation had they not refused to see us, she had no other symptoms and it was ruled as transient synositis (inflammation of the hip joint). So instead of paying my copay I was forced to spent 5 times that for an ER visit! Next recent issue was that I requested full medical records as we were moving, they provided me with the records only for us to find out it was only the school shot records and we needed the FULL records over the years. I called back and was ridiculed by whoever handled that I only asked for the school records, WRONG! I know what I asked for! She then gave me more attitude, said she will print them and I can come get them, then proceeded to hang up on me. When I picked up the records, I FINALLY did indeed get the right records but attached to the last pages was SOMEONE ELSES SHOT RECORDS and URINE ANALYSIS! Total HIPPA VIOLATION! Now I’m receiving a bill for our last visit and we no longer live in the state and I cant get MARIA IN BILLING to call back! This office system across the board has become a totally incompetent staff, we loved the doctors and never had an issue making an appointment as others have stated but they need to open their eyes to the way their staff treats parents and the manner in which things are handled! I am so glad we moved and the new doctors where were at have shown us how an office should operate, with kindness and patience!