Cleveland Clinic Indian River Hospital Gastroenterology - Vero Beach (FL)

2 /5 Donald Pollie: I made close to 9 calls to schedule an appointment. 1st referral no longer takes patients, 2nd appointment they made with a Dr who had poor reviews & I canceled appointment & scheduled a 2nd colonoscopy. 2 weeks before I called to find out where and discovered my appointment was not on the books, no explaination why. So I made a third appointment only to have a nurse call and say I was not due until Nov even though my PCP referred me and my insurance company assured me timing was not an issue. So I called back twice with no results. 2nd representative didn’t no why and I was told a nurse would call back the same day, no return call. Brings me to today with a call of over 30 minutes waiting for an answer. I have never been given a concrete answer why I need to wait until Nov contrary to all evidence otherwise. I canceled my appointment, this system is broken.

1 /5 Michael Mikita: Soonest appt 7 weeks out. These are not the types of medical problems you can wait on for seven weeks. Impossible to even talk to someone who might expedite an appt. More like a triage system. Setting up for er visit. Nightmare

1 /5 Robyn Stork: Cleveland Clinic Gastroenterology are incompetent and lack in the ability to give patient care. They canceled an appointment that I had to wait almost 7 weeks to get (September) and then called to reschedule the appointment in 8 more weeks (December). This appointment was made from a referral from my primary. The receptionist said it would be too much work to reschedule in a way that would accommodate my canceled appointment. This is what Vero gets when we get big hospitals to take over. Its not about patient care; Its about their bottom dollar.

1 /5 Diane Vadala: I ended up in the ER because I was bleeding internally. The ER did a CT scan and blood work. They sent me home with antibiotics and told me I needed a colonoscopy. There is a problem with the colon. I already had an appointment with this office and when I met with the gastroenterologist, it really was not a very helpful conversation. Instead of talking about the bleeding issue because he did not review these records, he started asking me all these questions about my prescriptions. When I suggested to him that it might be helpful to call my previous G.I. , he said he didn’t have time for that. Last week I started bleeding again. I sent a message to his office. Six days later his assistant called me and told me that Dr. Bird wanted me to use preparation H to stop the bleeding. He assumed I was bleeding from hemorrhoids. I told his assistant he needs to review my chart, preparation H will not stop the bleeding.

2 /5 karin fagner: Poor scheduling at Scully Endoscopy Center. I had a colonoscopy scheduled, appointment time was 11:15am. I was told at 1120 the doctor was running behind. At 1:20pm I asked for an estimated time. Doctor appeared magically about 5” later and lectured me. I was taken for my procedure at 145 pm. His note reads ‘patient was quite displeased that I was 90 minutes behind schedule’. He was 2 1/2 hours behind schedule. My procedure had limited success and took 35 minutes. Stop double booking. Give adequate time for exam. Schedule patients every 45 minutes not every 30 minutes. Make sure physicians start on time. Stop treating patients like second class citizens. In this case I had not eaten for over 24 hours and of course husband hadn’t eaten lunch and was waiting as well bcz patient is not allowed to drive themself home.