2 /5 Mariah Harrison: I’m leaving this review after my second visit to this dental office, and unfortunately, I left feeling pretty disappointed. While I was seen by the dentist during my initial visit, there was no dentist present at my most recent appointment—not even in the building. That’s extremely concerning to me. I arrived early, so it wasn’t a case of being late and missing the doctor; they just weren’t there. If an issue had come up, there would’ve been no one qualified to evaluate it.
Another issue I had was with the fluoride treatment. The office continued trying to charge me for it, even though it’s 100% covered by my dental insurance. The hygienist insisted that my insurance must have changed, which it hasn’t. I’ve had the exact same insurance and coverage for the past eight years. It took several minutes of back-and-forth before she finally got on the computer to confirm what I had already explained—that fluoride is indeed covered.
I left feeling like they either didn’t want to take the time to verify my benefits or were hoping I’d just accept the incorrect charge without question. Either way, it made me uncomfortable, and I won’t be returning.
