Childrens Health Associates - Macclenny Julianna James: Do not take your children here. Iām a first time mom, and I took my son here for his 48 hour check up since being home from the hospital. First, they have no documents ready and we were 20 minutes early. We were the first appointment at 8:30am and still waited until after 9am to get into a room. When we got in the first room, they didnāt even have anything set up or new paper laid out where I needed to put him down. The nurse seemed like she didnāt know what she was doing and kept forgetting what she needed to enter in the computer. Every room is dirty with grime all on the walls and equipment. I gave them the benefit of the doubt because we really liked the nurse practitioner Sarah. She was very kind and professional.
We took him back a few days later when nervous about his eye. They never called in the prescription. We called to check in about it and not only did they forget what we were talking about halfway through the conversation, all they said was āyouāll get a call back shortly.ā Itās been over a week - no call back and the pharmacy doesnāt have it. Imagine if it was anything more serious, we still would not have the medication my son needs. After this second poor encounter, I made his 2 week check up with Carithers in Riverside but had originally scheduled it here. We never cancelled or showed up, and they never called to check in or question anything about no showing to his 2 week check up. Needless to say, in most aspects, it did not feel like a cleanly, caring, or professional environment. I would not take anyone I care about here, especially a newborn. We tried to use them since it is the closest place to our house, but it was an easy decision to make the hour drive to Jacksonville instead when it comes to the health of our son since they donāt make any effort to care for his needs. Very unfortunate experiences especially for a pediatrics office.
