1 /5 Tabitha C: I rarely provide reviews, but this incident was appalling to say the least. **I just experienced the WORSE encounter with the Office Manager at this dentists office.** I am in the process of looking for a dentist who takes my insurance. Under my insurance plan this office comes up. I called in to book an appointment two weeks ago and was told they dont take my insurance.
I called my insurance to confirm if they may have listed this office by mistake. After they spent several minutes cross checking this dentist office, I was assured no mistakes were made in the listing. I decided to call back.
I will note that the front desk receptionist who receives the inbound calls, she is PHENOMENAL. She leads with the utmost professionalism and kindness. While explaining to her what my insurance mentioned to me, she was interrupted and asked if she could put me on a hold to check something.
Soon thereafter, the office manager took over the call and it was the WORSE display of behavior conduct I ever experienced from a professional representing a private practice.
He came on the phone aggressively yelling. He was abrasive, arrogant, cruel, condescending as he yelled, "What part of we dont take HMO do you NOT understand! We have NEVER, nor will we EVER now or in the future EVER TAKE IT!" Then hangs up on me.
Unfortunately, Dr. Jennifer may be a phenomenal dentist, but with someone like this guy in operations, it gives me pause to wonder.
My hope is that Dr. Jennifer Georgiades sees this as a teachable moment for being careful of who she brings into her establishment to run operations. Fortunately, no one is too far off from training and improvement. This personnels behavior must be addressed swiftly as it is clear he has zero clue of how to interact with the public, who are the ones who LARGELY help to drive your business.
A situation like this actually could have been easily resolved with providing alternative modes of payment that your office accepts.
To have someone, like this guy, in a position of leadership who doesnt know how to progress a conversation along in a productive direction with the public and potential customers to lead to profitability, will eventually hurt your bottom line.
