1 /5 Jamie Lynn Cutten: I just contacted Dr. Shapla’s office. I was told by my insurance provider he was my new PCP and I could them to make an appointment. I called to make said appointment and was greeted by 2 women who were crude, aggressive and EXTREMELY unprofessional. I have laryngitis, so I couldn’t speak loudly. Both women were unsympathetic to this and became basically belligerent. Once they received my info, they proceeded to tell me I couldn’t make an appointment until July and I needed to contact my insurance company. Here’s the thing, when you work in the medical field-no matter the facet-you should empathize and be welcoming as people are coming to you with illness. Being a receptionist is also a customer service oriented position, therefore the least that can be done is show professionalism in the workplace. I told the second woman I spoke to that I wouldn’t being seeking this doctors aid. As I was hanging up I clearly heard “oh really, well...” I just didn’t engage. Anyone who would employ staff with such abhorrent social skills to those in need, might not be much better.