3 /5 Natasha Lambright: First off, may I say that the office was full of up to date equipment, clean, and the staff were all very friendly. I know they do good work and help a lot of people, so for that I still give them a three star. I chose them for good reviews from friends and to get a second opinion because my past fillings have been traumatic. My teeth did not tolerate it well and I ended up having to have a root canal recommendation on one, another tooth pulled, and pain that I still have today from 2 fillings I got a year ago. I explained this at my first visit and was told that they would put a special gel in prior to my filling that should help. I called them prior to my appointment to ask if I could just get one filling done instead of all four just to make sure that their way of doing it, my mouth could handle. Instead, I was informed that that is not their policy, that they dont do one filling at a time, and referred me to another dentist. I have never heard of such a policy and Im saddened to hear that their particular office does not meet each and every patients need. Instead they have an across the board policy that does not fit individualized patients. As if I am a number rather than a person. If they read my chart they would also see I have generalized anxiety disorder, which obviously is not something they take into consideration either. I have a fear of dental procedures mainly due to past bad experiences and their office cannot accommodate that, which is disappointing. They have a questionnaire in their office asking what fears their patients have so they can better accommodate them. And yet when they are given the opportunity to help with that, they dont. I hope in the future they will reconsider this policy to better help more people in the community.
