2 /5 Anna di Bartini: This review is not based on a service, simply on trying to make an appointment. I researched this salon as a new client. If youre the same, heres a summary of what youll need to do to in order make an appointment. First, dont call. Theres no answer. Go to the website. Read all the stylists profiles. Pick the stylist you think will fit your needs. Write their name down, along with 3-4 back ups. Go into their website scheduler, and pick your services from the list. It might take you a bit to understand all the different offerings if youre not an expert in all the ways hair can be colored. Once youve got your services selected under your #1 choice, youll find out her next opening. Which might not be what you need. Go back to the beginning, change each service youve selected to another stylist - your #2 - and see when shes available. I went through about 5 stylists until I could book. Between calling, texting questions, researching and booking my own appointment, it probably took 45 minutes. My services are $400+. Im not really used to spending this kind of effort to get someone to take me on. Im used to calling, being advised who would be best for me, and then coordinating my calendar with a receptionist who can see their whole calendar - in about 5 minutes. It feels like retail has given up on a lot of customer service since COVID.