1 /5 Pamela Simmons: I had an appointment with Carol @ 2 pm. I was 5 minutes late. I sat in the reception area for another 7 minutes when I finally walked to the side room and had to interrupt another stylist to ask for Carol. Carol informed me that she was shampooing a lady to do a perm . Obviously a walk-in as my appointment had been booked for days for a shampoo cut. and style. A 1 hour service. She wanted me to come back after the perm so she obviously didn’t have anybody booked for that time slot. A perm is a 3 hour service.
She herself had not even kept her own hair nice for someone in her field.
She was not very welcoming or pleasant in the slightest.
I would not want this to reflect on the other stylist as they rent chairs.
I of course would not want to go back later after being treated so badly.
Unfortunately I had bought a promotion and it was only for Carol. So she got her money anyway.
Repeat customers Carol are your bread and butter. Walk in’s will not usually be loyal as they generally always go on a whim wherever they can get in.
Not a good way to increase your clientele.