1 /5 Carol Tamayo: āIāve been trying to speak with the individual handling the account for Atlantic Outpatient Center since 11/4, but 24 hours later, Iām still getting the same response every time I call: āThe representative is on the phone with the insurance company.ā Itās hard to believe that they canāt spare five minutes to return a patientās call. Imagine if I didnāt pay my co-pays; this facility would probably send my account to collections without delay.
When my call was finally escalated to a supervisor named Jaime, he initially had an attitude, acting as if he couldnāt be bothered. After ten minutes on the phone, I was finally informed that I had no financial responsibility. Why couldnāt they call to tell me that earlier?
This kind of service is unacceptable. Employers need to stop hiring people who lack the empathy and professionalism to treat patients with respect. If this is the standard of care, Iād rather take my business elsewhere.
