1 /5 Jen A.B.: I recently moved to Florida and am trying to establish care with a new provider. I am due for an annual check-up, so when I called this facility, I specifically mentioned that I was looking to establish care and that I needed an annual check-up. I also communicated this to the resident doctor during my visit.
After waiting an hour for the final health plan and next steps, I completed all the required medical procedures for the routine exams. However, I later received a bill for $180.63. I have PPO insurance, and annual check-ups are considered preventative care, which should be covered at no cost.
When I contacted my insurance company, BCBS, I was informed that this facility did not code the visit correctly, which is why I received the bill. This situation seems like insurance fraud, and I have filed a complaint with my insurance to address it. Additionally, there seems to be a disconnect in communication among the staff at the front desk.
I would not recommend this facility to anyone seeking care.