1 /5 Carlos Puig: Avoid this place!! I have been waiting for my appointment with Alejandra Guevara Mendez (Urologist) for over a month and half and finally received some forms several days ago to speed the process checking in and charge ahead to my credit card to speed check in. With under 24 hours until my appointment, Carrie, from the office, called me to tell me than they needed to reschedule my appointment.. When I ask her, well can you get me there like now or today so Doctor Alejandra goes do whatever she need to do she replied no. The reschedule day was nearly 2 weeks later. When I asked why the change was necessary this late, Carrie said to me, verbatim: "NONE OF YOUR BUSINESS" when I replied "WTF" Carrie said to me she is going to hang the phone because I am swearing and being rude and my reply to her was "ME"? ? "None of your business" is pretty much the rudest reply possible.
Making the long history short;
-Health First: your staff can benefit from some education training on customer service. There are plenty of places I can go.
Alejandra Guevara Mendez: You should not cancel an appointment with in a day. You may get me in the day before or try to accommodate me a time not another 9 days after waiting almost 2 months because you didnt know you have some training. If the situation was reversed and I cancelled less than 24 hours before the appointment, I would be charged. IN FACT, I was already charged.
I hope the call was recorded and will be reviewed to verify my account. 09/24/24 10:20am to 10:25am approximately.