Health First Medical Group Gateway - Melbourne (FL)

1 /5 Kailyn Kyle: Booked an appointment with the obgyn office and was told at the time of the appointment that I couldn’t be seen because I needed another appointment that I was not informed about. Incredibly ridiculous that a doctor’s office wouldn’t take the time to schedule a patient correctly or inform them of important information regarding their appointment in a timely manner. I was brushed off by the staff and it made me feel that my healthcare is unimportant to them.

1 /5 Alice: Absolutely do NOT use health first as your provider and especially at this location. Terrible billing procedures and they will absolutely do everything in their power to screw you over financially with no empathy to chronic illness or diagnosis. No accountability or transparency and what you are quoted will not be what you’re billed.

1 /5 Inkd Plmbr: I just came for my second appointment here and I work across the state… I arrived 10 mins late and they told me that I had to reschedule my appointment with ZERO people waiting when I arrived because of me being late because of traffic. I have blood pressure issues and some things that can be potentially serious but they don’t care because I already paid my money… go somewhere that actually cares about patients if you are seeking medical treatment.

1 /5 Demi Hooper: Came here for genetic testing blood draw and it took three tries to get my blood, she finally got it bandaged me up and then says Opps I forgot one and had to go BACK in for another tube of blood! Horrible experience! THEN, they just called to say I have to come back and redo it cause they forgot to label the tubes before sending off! No thanks I will find another lab this is ridiculous! Worse experience ever! They tried telling me I was going to have to come back to the same lab always get a second opinion from anything you hear here because I called my doctor at another office and they were very helpful! Unfortunately I will have to go and have blood drawn all over again but hopefully can prevent whoever is reading this from the same issue I had!

2 /5 D. R.: The facility is good and my doctor is great unfortunately their call center; patients need to use to communicate is absolutely horrendous. It is indictivite of the problem with the medical industry and a step back from personal medical care. As much as I like my doctor I despise their terrible call center customer service and Im looking for other options. This call center always has phone issues, rarely follows through with call backs, is so uninformed its laughable, and has no sense of urgency. I did one time get a normal person on the phone who was actually good but that was one time out of dozens. Who ever instituted this call center should have their hell composed of daily conversations with this call center for every task they need done. Part 2: I called every day from Wed to Monday to get my prescription sent to a new pharmacy because every pharmacy is out of the medication I need. I found 1 pharmacy out of 30 that I called so I asked health first to expedite the prescription transfer and its been 6 days and they still havent completed it. They told me it was escalated on every single call but I guess we have a different definition of "escalate." My definition would be "make it a priority and act with some type of urgency". Health Firsts definition is let the patient call back for 5 days and pretend to send over the request but really misplace it and say that our policy is 24 to 72 hrs for change of pharmacy requests. Just glad the medication wasnt for a life threatening illness. This was the last time for me. Im done with health first. Im going to need therapist just to deal with their custom service center.