Hometown Family Dentistry - Crestview (FL)

5 /5 Jeremy Buchanan: Excellent staff and Dentist who took care of my needs very quickly! Can easily say this was the most pleasant trip to a dentist that I’ve had.

5 /5 Michelle Mason: This is by far one of the best dentists I have ever been. My husband and I had our first visit and they accommodated us completely in getting everything done in our first visit, which was impossible everywhere else during thanksgiving week. The staff was highly thorough and friendly, in fact as I waited in waiting room I overheard another patient unloading her burdens from another dentist, onto them, and they were so empathetic and personable toward her. The dentist was polite and the entire visit made you forget where you were; the dentist. If I could give 10 stars I would! I look forward to my next cleaning.

5 /5 Teresa Steele: My experience at Hometown and Family Dentistry has been very satisfactory. I had extensive oral surgery and am happy to say that experience was professional and painless. The recovery from having dental implants was uncomfortable and a little disappointing as contrary to the advertisement on receiving implants, you have to wait for a healing process and the grafting to take effect. You do not get beautiful new teeth immediately. I understand the reasoning behind this to insure the greatest outcome, however it is still a bit disappointing. I look forward to the future process and the wonderful care and professionalism that Hometown Family Dentistry provides. Thank you to the whole staff at Hometown Family Dentistry !

5 /5 Sage Sargent: I’ve had nothing but good experiences here after years of medical trauma the service and friendliness of staff is a breath of fresh air. Couldn’t imagine going somewhere else. Also bonus points because I got to listen to my audiobook while getting my fillings. ❤️

3 /5 Where the Jones: Our family has been going to them for a couple of years now, and weve had many appointments—possibly dozens—and have never had to reschedule. Weve also spent thousands of dollars and plan to spend much more. My husband missed an appointment due to a situation that I wouldn’t call an emergency, but it was very serious, and I had to call last minute to reschedule. I understand why they charge a $100 cancellation fee—theyre running a business and need to see a certain number of patients each day. They rely on people being on time. However, shouldnt there be some consideration for long-term clients? Why penalize a client who has been 100% punctual and reliable for years? The biggest issue is the way it was handled when I called to reschedule—it felt rude and dismissive, with no regard for me as a longstanding client. The way I was treated makes me uncomfortable going there again, and frustrated that I now have to find another dentist. Why couldn’t she have been polite? I would have paid the $100 and moved on. Even better, she could have used the opportunity to affirm my value as a client and mention that, due to our good relationship, they would discount or waive the fee this one time. Something to acknowledge the situation and preserve the relationship. Don’t get me wrong, the dentists and hygienists are great, but now theres a sour taste because of how I was treated. I would give the dentists and hygienists five stars, but the receptionist only one star. EDIT AFTER RESPONSE: I appreciate the response to my review. However, you did not comment about the way my phone call was addressed by your front desk rep. When it comes down to it, that is the biggest issue. As I said above “I would have paid the $100 and moved on” but the way I spoken to is what was hard to reconcile. The $100 was not even part of why I ranked the 3 stars as described above. The suggestion that you should really take into consideration the history of appointments kept in the past by a patient before unilaterally charging the fee is still smart move but is secondary in this case. Lastly, your response doesn’t come across that you are concerned with having lost 4 patients due to the way they were treated on the phone.