Kelsey Bui: /5 stars
Im extremely disappointed and frustrated with the service I received at Whole Care Family Office. As a long-time patient, I expected better.
My issues began when I tried to obtain my medical records after deciding to leave their practice. Despite signing a release form, they refused to provide my records, citing unclear reasons.
To make matters worse, they deleted my familys records from their system, allegedly due to my decision to leave. This not only caused inconvenience but also raised serious concerns about patient data handling.
When I tried to schedule an appointment for my sick child, they canceled at the last minute without adequate notice. The final straw was when they involved the police and issued a trespassing order, which was unnecessary and intimidating.
As a patient, I expect respect, professionalism, and transparency. Whole Care Family Office fell short on all counts. I would advise others to exercise caution when choosing a healthcare provider.
Update: I hope that in the future, Whole Care Family Office will take steps to address these issues and provide better service to their patients.
Judy Ann Bishop: The Dr. Was wonderful...but, I blew up at office girls..., And I never blow up, was told on phone that my guy was to go in alone, no one with him, and got there, sign on door saying...a person could accompany....girl never asked on phone if I was a caregiver or not. Well, someone has to be there to drive if patients eyes dilated for tests!! It takes a lot to upset me, but takes the cake!!! Again, The Dr. Was wonderful!!!! The office is immaculate...
dawn gibson: I recently had a colonoscopy and endoscopy with Dr. Golden at the Scully
Endoscopy Center in Vero Beach,and I have to say it was a very positive experience.From Samantha to Amanda,Daniela in procedure to Rebecca in Recovery, and of course Dr.Golden,everyone was so friendly,and very organized from beginning to end!
Thank you.
Tim Carney: Hello! I had my first appointment with Vero Orthopedics this afternoon. I was extremely satisfied with the staff and the facility in general.
The ladies that checked me in were very helpful and courteous.
The assistant that took me back to the exam room was very cool and funny. She asked all the right questions.
I had to get a few X-rays while I was there - I believe his name is Kevin (?) - very professional, easy to talk with, and made it so easy.
Alex Dees PA-C // Awesome person - very down to earth. He explained everything in a way that made it easy to understand. He took the time to sit with my wife and I and explain everything that was going on and what his concerns were. Definitely recommend!!!
Couldn’t ask for a better group of people to help us. I look forward to going back.
All positive all around in my book. I couldn’t eat to get home to post my review.
Thanks again!!!
Wes Kraft: Reviews are accurate. Dont waste your time. Overpriced, rude, and unqualified. They wanted us to pay $550 for a basic xray when our out of pocket maximum has already been met for the year. This on top of the fact they couldnt even read the order correctly and I had to get mayo clinic on the phone to correct them. Was good once, but now that theyre under Cleveland clinic, not so much. I would drive 45 minutes to go elsewhere. Good luck if you go here, youll need it along with some serious patience.
Yve The Goddess: I promise you I wish I could give this health department no stars. I went to this health department to receive a sample container so I can take samples of my water to get it tested for lead. Upon arrival, I was greeted by a gentleman named Travis, whom I spoke to on the phone prior to me arriving about my current situation with my son testing positive for lead. In mid conversation, Travis brought this older fossil like caucasian male over to speak to me I can’t quite remember his name because he was so incompetent and very condescending towards me I was flabbergasted and disgusted, For example, he kept referring to my two-year-old toddler who is black has a little rascal. Also he tried to tell me that my toddler whom he’s never met before goes outside and picks up dirt and eats it. I’ve never felt so disrespected in my life. Also, he kept asking me if I’m understanding what he’s saying repeatedly as if he was speaking another language Which, by the way I speak FOUR languages. I just don’t understand who is hiring these professionals! there are no forms of professionalism in this department!