3 /5 Mary Mott: In early 2019, Scully Welsh was a godsend to me. I was terrified with the new cancer diagnosis and confused and really lost. At that time, after each visit someone would take you by the hand to the scheduling staff to make your next appointment. You were almost treated like a child which sounds ridiculous but is so appropriate when you have cancer, you feel like a child you feel so lost. Ever since Cleveland Clinic has come to Vero, things have changed and unfortunately not in a good way. I have read so many reviews and heard so many positive things about Cleveland Clinic elsewhere but somehow, they are just not finding their footing here. I have just been transferred to my 6th oncologist because they keep leaving. I had one who had come to try it out tell me he hated it at Cleveland Clinic. I also have had one tell me he didnt have time for me, literally the first words out of his mouth to me. It is very obvious it is now being run like a treadmill, patient in patient out quick quick quick. It is just such a shame because the staff there work so hard to try to make things better for those of us in such a terrible situation, and they are clearly not being rewarded as cherished staff.
I am still so grateful for the care that I have received but I feel forced to write this review because of a situation I am currently experiencing. The chemo had stopped working for me and my oncologist came up with a plan to begin in two weeks, but in the meantime my tumors are growing and I havent had any treatments for 6 weeks. Patients are starting to fall through the cracks and it just isnt right. Things are finally back on track but these situations continue to happen. We have a beautiful facility here with the best and most modern treatments and it is being completely sullied by Mismanagement. Currently, there is one person reading the results of radiology tests, so we are all delayed in finding out where we stand. Patients are coming in to find out the results only to learn the results arent in yet. Does that make any sense at all? Well, apparently it does to management.
I will continue to fight for my life and am so grateful to all who have helped me.