1 /5 S S: The lack of empathy from staff is frustrating. I guess they treat a lot of addicts, bc soon as you come in looking like hell from being sick, they assume youre on drugs. My husband has had a mystery illness for 6 yrs. Nausea, vomiting, severe back pain, cant urinate or poop during these episodes, diaphoretic, and becomes severely dehydrated. The pain so bad this time, its day 4 no sleep for he and I, hence why Im writing a review at 4am. 2 nights ago he ended up going in when he was so dehydrated his muscles were cramping and knotting up. The Er nurse that triaged, him kept inquiring if my husband did heroine, crack, meth...he stated no. Then the nurse proceeds to go further into detail and say you sure, we usually see people who do drugs get this dehydrated? Basically my hubby had to get snippy with him and tell him NO, keep in mind he is running on fumes, and 6 yrs of this we are wore out. So he goes to take my hubby bp and my hubby turns chair slightly before he sat down to give the nurse his attn and face him, the nurse very ugly, "dont move the chair." Im so disappointed in the services received. They have no problem taking our money and not delivering care. Nothing worse than paying for a product and not getting it or disappointed. At what point can we get refunds for healthcare for undelivered care or leaving just as bad as you came in? Weve spent 1000s to BH, depleted our savings over 6 yrs looking for help. If it wasnt for patients, these people wouldnt have a job. We are in desperate need of a caring attentive caregiver that will help us. When someone is sick, it doesnt just affect them, the whole family unit is affected. We have a daughter in a wheelchair who needs cared for, even when we sick, while I try to work fulltime, so when I have my husband ill, its twice as difficult on our family. So to be accused of doing drugs of heroine, meth, crack in nature when your trying to get help is frustrating. Then to top it off, we pulled his recods up online, to find they drug tested him, and never disclosed, nor asked if we agreed to it or cost to do it in general, but it showed them he wasnt lying. Soon as you mention pain, they look at you like youre there for pain meds...no we just want resolution, help, figure out whats going on. My husband doesnt want to live on pills if he doesnt have to. Def would not recommend going to BH for compassionate care, west florida- you have a new pt.