1 /5 Fatima CS: I am writing to express my disappointment with my recent visit to your salon as a new customer. I came in for a root touch-up to cover my grays, a haircut, and a blow-dry. As a first-time client, I expected a thorough service, including a check of the dye application before proceeding with the haircut. Unfortunately, this was not the case. Neither the owner, who also cut my hair, nor the stylist who performed the blow-dry, noticed that my gray hairs were not adequately covered. The owner also did not inspect the final result before I paid. I was also taken aback when the owner applied the tip herself during the payment process. Upon checking my hair in my car, I discovered several untreated gray areas at the roots, the same area where a dye was applied. When questioned, the owner attributed these to highlights. She just fixed a few places attributed that the others one were highlights. Unbelievable. Based on my experience, I can understand the negative reviews and lack of clientele. A successful salon should prioritize honesty, customer comfort, and ethical treatment of its clients. I was quite taken aback by this entire interaction.
