1 /5 Sarah Mair: I’ve had two great experiences here in the past, but unfortunately, my most recent visit was very disappointing. My hair was not done correctly, and despite coming in for a consultation just five days later, I was told I would need to pay for the corrections.
The front desk staff and students were wonderful—patient, kind, and very helpful. However, the educator was not helpful and dismissed my concerns.
I requested a natural look with blonde on the ends, but instead, my hair turned out with a warm orange/red tone, completely different from the cool tone I showed as my reference. The color transition is harsh, making it look unnatural—almost as if a line was drawn across my hair.
I understand that a student performed the service and that mistakes can happen, but I expected more guidance from the educator. The school should take responsibility and correct this mistake without charging me. It’s disappointing that I’m being asked to pay to fix an issue that should have been prevented with proper supervision.
I’ve added pictures of my hair after the service and the reference picture.