1 /5 Samy B: I don’t enjoy leaving negative reviews, but this experience warrants one.
I brought my Jeep in for an oil leak — a job that should have been routine — and after two failed repair attempts, the leak still wasn’t fixed. I ended up doing the work myself, and only then did I discover what really went wrong: they hadn’t followed proper procedure, even though they told me they had.
After the second failed attempt, I sent them clear instructions referencing official factory guidance and noted the use of anaerobic RTV, which is explicitly required at the rear main seal cap and bearing cap ends. This is not optional — even the Jeep service manual calls for anaerobic RTV. So what manual were they using exactly?
They told me it had been done “by the book” and assured me anaerobic RTV had been used.
It hadn’t.
When I reopened the engine myself, I found black RTV, which is the wrong product. That’s either a straight-up lie, or they had no idea what was actually done. Both are unacceptable.
To be clear: I don’t believe Gabe was at fault. He treated me with respect, and I think he genuinely tried to help. My impression is that the techs are likely overwhelmed due to how busy this shop is. But that still doesn’t excuse the fact that I clearly told them what to do after the second attempt, and they ignored it. That mistake cost me a huge amount of time.
What made it worse was the process: after each failed attempt, I had to go back to the end of the line, waiting a week and a half just to be seen again. So this dragged on for nearly two months.
They eventually refunded me, which I do appreciate. But the fact is: if I wasn’t mechanically inclined and able to redo the job myself, I can’t imagine how much worse and more frustrating this would have been. And in the end, I was the one who fixed it — by doing it correctly.
That says everything.
