Martin Emergency Center at St. Lucie West - Port St. Lucie (FL)

1 /5 elchulitoriko: I am writing to express my deep dissatisfaction with the treatment and care we received during our recent visit to the emergency room at Martin Emergency Center. Upon arrival, I was greeted by a receptionist who exhibited unprofessional behavior, including specific instances of impolite behavior, such as rolling his eyes, sighing loudly, or speaking condescendingly. During our stay, we experienced numerous issues: * The registered nurses demeanor was rude and dismissive. The whole time he was rude and unprofessional behavior, such as interrupting us, making snide remarks, and refusing to answer our questions. * The facility was visibly unclean and dirty floors. * The registered nurse seemed disinterested in my concerns and provided inadequate care. I felt rushed and dismissed throughout my visit. * The registered nurse frequently interrupted me while I was attempting to explain my symptoms and the circumstances surrounding my injury. We believe that the treatment we received fell far short of the standards of care expected from a reputable healthcare facility. The actions of the staff involved were unprofessional and disrespectful. I would appreciate it if you would investigate this matter thoroughly and take appropriate action to address the concerns I have raised.

5 /5 Brian Reynolds: Came here for diagnostic scan. Easy to find location and ample park spaces available when I arrived. It was not long before there was a very long line of patients to be checked in, so based on that I would advise arriving about 20 minutes early. There seem to be sufficient staff two process the patients quickly. I like to be ready with my insurance and credit card to facilitate the schedulers. The sitting area has plenty of magazines and a television set which of course you cant hear unless youre sitting right next to it, but thats okay because it did not seem to be a program you would want to watch unless you plan on being here a very long time. My procedure was done quickly and efficiently. I recommend facility four testing that is outpatient.

5 /5 Kathy Amador: Very professional and expert care. Minimal wait time and all procedures done efficiently. My care thorough and done by a compassionate staff.

1 /5 Olivia Hagen: This “emergency room” is the worst around. Every experience I have had here has been terrible and nobody will listen to whatever you have to say or take you seriously. I just went the other day, was only given 1 bag of IV fluid and then sent home. I was still so sick I had to go back to the ER but went to HCA St. Lucie medical where I was admitted for 3 days. Just save yourself the waste of time and go anywhere else. Not to mention the place is dirty

5 /5 Sun Shine: I was lucky to arrive on a day and time when it wasn’t busy. I was taken care of promptly, the nurse and doctor communicated with me and even though it sounded like there were sicker people than me, I didn’t feel neglected once. I say I was lucky because I’m a nurse and I understand the process. I don’t expect to be seen right away when there are sicker people. So keep that in mind. Everyone was professional and courteous.