Morton Plant Hospital- Turley Family Health Center - Clearwater (FL)

1 /5 Stephanie Marie: Whoever owns this company really should call and pretend to be a patient to see how they are treating your customers (phone option #3) Due to the way I have been treated trying to make appointments and/or trying to get my prescriptions, I will be finding another doctor at a different establishment. I can deal with it being mostly students and having to see different doctors, but there is absolutely no reason for ignoring phone calls and being excessively rude when answering. Today I called and asked to make a yearly check up appointment and the lady that answered scoffed and let out a quick laugh before asking if I was even a patient there. I am, and this isnt the first time Ive been treated this way by the people answering phones here. When I said that I was a patient, she then proceeded to tell me how my information doesnt just show up on the phone and what information I would need to give her in a very condescending manner. Normally I dont blurt out all of my personal information as soon as someone answers the phone and obviously she would need my name and date of birth to look me up, but the way she went about it was extremely uncalled for. It was the same treatment when I tried to get my already written prescription this past week and multiple other times that I have called over the last two years. Ive even had to drive up there in the past to make an appointment, because they refused to answer the phone. I was already considering going to a new doctor due to how rude they are on the phone, but Ive put it off due to the location and in house bloodwork. After dealing with the their continuous rudeness and refusal to help with an already written prescription (twice this past 1 1/2 weeks), I will now officially be finding somewhere else to go.

4 /5 Millana Marie: First time mom went here for prenatal care .Absolutely loved the midwife that took care of me (Rachel)for my first appointment . She made me feel comfortable and educated me on many things . I love her personality . Clean environment nice nurse (glasses , white hair kinda like a pixie cut ) . Does take a bit to get someone on the phone but they do call back when you leave a voicemail. Receptionist is nice as well .

1 /5 Gabi Ford: Went to today to get an appointment. I don’t know if the receptionist didn’t like me or she just didn’t wanna help me. I needed an appointment. I didn’t want to discuss my medical in front of everybody else. I needed one as soon as possible. She goes well. I can’t give you one if you’re not sick, which makes no sense to me. You’re not my doctor. I don’t. I have not to answer to you Then she’s supposed to give me an appointment card and she hence me a piece of paper with something that had nothing to do with my appointment I don’t think I can recommend your facility if you treat your your customers like this. It’s very very sad and I’m very disappointed Cause I really like my doctor but before you work on your staff, I will find a different facility that will appreciate and be friendly and kind which I didn’t get from your staff member

1 /5 Jennifer Lee: Awful experience. Asked for a woman Dr, they gave me a male student. It took 2 hours, I requested a pap smear and blood work specific to my family history and was dismissed and told I could be seen in a month. They literally have no doctors with experience. The lady Tina at reception was rude too, obviously Im not the only one who thinks so looking at the other reviews! No one is doing anything about her apparently!

1 /5 Elizabeth C: Ladies, if you’re looking for a draconian clinic that will treat you like a heretic and a drug seeker for looking to get another month refilled on your birth control while you wait for your appointment, this is the place for you! Despite having my last physical here 1 year and 3 weeks ago, I was told by the nurse that they would not call in even a month of medication while I waited for an appointment. When I expressed concern over this, I was told by the most condescending person I’ve ever had the displeasure of speaking with, “I guess you’ll just have to use other contraceptive for a month.” Straight from the Turley Heath Center ladies and gentlemen, there’s never a medical reason for birth control, a condom will control an irregular cycle, heavy flow, endometriosis, etc. They ought to get this brilliant piece of advice published! One telehealth appointment with another clinic and a few dollars later, I have my script while I look for a new doctor’s office for my physical, and I never have to speak to these fools again.