2 /5 Hez zio: I deleted my previous review because quite honestly, I’m annoyed with my experience yesterday. I’ve been a loyal customer for the past several months, coming in bi-weekly for a fill. I call ahead to make an appointment because my time is limited with working full time and having small kids. This is the only time I get for myself and I cherish it. I’ve waited patiently as appointments carry over, I’m understanding. I’ve even come on different days when calling and being told that day was booked…but yesterday to call and make an appointment and then show up for the appointment to be told “I’m sorry, the lady ahead of you chose a pedicure too, it’s going to be an extra 30 minutes” is just crazy to me. I asked for anyone else, as again, my time is limited, and everyone else had appointments. I guess my appointment wasn’t good enough to honor. I was asked to wait or come back the next day. I said that’s ok, I won’t be coming back.
I walked out and took my bi-weekly $90 manicure else where. The lady at my new place sure appreciated the 25% tip I always provide.
All it would have taken was a phone call or better calendar management on their part and they would have kept a very loyal customer. ✌️