Orlando Health Heart & Vascular Institute Outpatient Lab - Orlando (FL)

5 /5 Susan McCoy: The staff at Orlando Health Heart and Vascular Institute are very helpful. They are very efficient and they are also very caring. I do not have a problem going there to have testing done because Im in and out, which I am very grateful for because you can not get time back once it is come and gone. So, thank you.

5 /5 Vernon Clemons: Very professional while still providing genuine care and support for the procedures I had at this hospital. I was not treated line a number. I was served as if I was their only patient. The place is spotless and warming at the same time. I recommend that his facility for any who need this level of health care.

5 /5 Bob G: The entire staff that assisted me last week was very professional and mostly courteous. The first staff member at Check-In was very helpful and courteous. The first technician to call me from the lobby was Sarah who performed the Sonagrams. Sarah was very professional, however, Sarah wore mask and called a name which I did not recorgnize. Then, called my first name to which I responded. She seemed to have an attitude at first and hollered the instructions as if I was deaf. I am neither deaf nor hard-of-hearing. She performed her tasks somewhat robotically and when completed, she was more friendly. I do not know if she spoke loudly because of her mask or she had thought that my white hair signified old-age deafness. Sonya performed the before and after scans. Sonya was very professional, helpful, and friendly. I was put at-ease with Sonya. The third staff person was Brenda. Brenda administered the stress serum and was also very friendly, helpful, and professional as was Denise who read the tapes as they exited the printer. After fasting from coffee for so long, it was great to have Brenda offer me a delicious cup of “Java”. All-in-all, it was a 4 1/2 hours not too- bad experience. We will see as I will hear the results this Tuesday. I have suggestions to improve patient satisfaction: Have the receptionist at CHECK-IN learn and document the phonetic pronunciation of the patient’s name and have the staff member enter the lobby to call the person to reduce mistaken name pronunciation Bob Greis

5 /5 DARRYL CASON: I had a MRI scheduled. The parking was great. Didnt have to fight for a spot. Clean facilities, super friendly & accommodating staff (Bob, you rock). This is the only facility that provides music during the procedure (impressive & necessary, smart) to drown out the noise & ease minds. They provided warm blankets & several pillows for patients (thank you very much). Was nowhere near as bad as advertised. I fell asleep 2 times. Very pleasant experience. Would do it again.

5 /5 Barbara Riddle: We have had absolutely the finest Care and compassion shown toward my husband with his stay at Orlando health hospital Lake Mary and all the staff, including nurses and physicians. This is a new hospital and each time I go in to see my husband more space is being filled. The recliners are new. The offices are new. The doors are new and I get tickled when I am being taught how to use the checkout in the cafeteria People are so kind. I have found a loving place in Seminole County when care is needed.