1 /5 Valerie Duval: So, I find out Im at the wrong location, however I have only ever been to the same location over the past 4 years, I get the address to the location I am supposed to be at and they tell me to sit and wait for 40 minutes to tell me they have no one on staff that can remove stitches. Then why couldnt I just leave and try to make my appointment at the correct location. Keep in mind they know I am driving from Daytona Beach and that I am a teacher who had to request this day 3 weeks in advance just to get a substitute to cover me for and hour. There customer service is ridiculous. Not to mention I got 4 phone calls from them asking me to change my appointment the day before the appointment. Then when I tell them I dont know when I could take time off again to get over here they suggested I just go to the emergency room to have them removed. So here I wait in the emergency room to get stitches removed. I hope I never have to back here again and if you dont have to use the orthopedic Arnold Palmer Facility then dont.