5 /5 Daryl Archuleta: There’s no way to make this short. I was in Florida recently with a hurricane response team. I drove straight from Texas when I got the call and after a blow out near Lake Charles my borrowed vehicle broke down in Ocala at the hotel front door the night I checked in.
I replaced the serpentine belt the next day but the vehicle wouldn’t start. I got sent to Tallahassee and had to leave the vehicle at the hotel for two weeks. I had researched repair shops and decided to go with Oscar’s because he offers towing which I needed but also his shop has great reviews.
Christina was professional and personable in handling my call. Great talking with her! It was late Saturday when the tow picked it up. Shop is closed Sunday so first thing Monday morning Oscar called me with the estimate. The repair was done and vehicle ready that same afternoon!
A week later, I had a different issue and called Oscar. Like I mentioned, the shop is closed on Sunday but to my surprise Oscar answered. I dropped it off the next morning and by chance asked if he might have my tire size available. The vehicle is never driven and the tires on it though VERY low mileage, were 10 years old. Oscar had them in stock. I already knew about the brakes being bad but forgot to tell him. When he was changing the tires he noticed the brakes and called me. He had it all done, earlier than estimated, that afternoon.
I had Uber’d to the shop the first time. Oscar asked if I was still nearby at the hotel and offered to have me dropped off. Then when the vehicle was ready, he had someone available and had me picked up, easily saving me $40 round trip with tip. That was over and above and so appreciated.
I drove the vehicle 1100 miles home. The owner of the vehicle has the receipts only to know what was done, he owes me nothing, and I told him all about Oscar’s.