1 /5 V. Rifino: I had an extremely frustrating experience at Physicians Regionalâs emergency department. The care I received was disappointing, particularly from Scott, a male nurse in the triage room (141). I had injured my foot, and as he was wheeling me to my exam, he didnât make any effort to avoid hitting the door frame, almost causing injury to my foot. His bedside manner was non-existentâhe showed no eye contact, spoke gruffly, and treated me as though I was an inconvenience to him. He didnât take the time to review my medical history, nor did he seem to care about my comfort.
Scott also took an unnecessarily long time to measure my heart rate and oxygen levels, clearly more focused on filling out forms than attending to my needs. I felt completely disregarded during this process.
Things didnât improve when I saw Kevin, the technician who performed my foot X-ray. When I asked how many X-rays would be taken, he told me âtwo.â After the second X-ray, I assumed we were done, but when I asked, he snapped at me, saying, âI told you I was taking two, which requires a set of five each!â Iâve never been spoken to so rudely in a medical setting.
The only positive part of my visit was the physician on call, who was outstanding. He communicated well, explained everything clearly, provided my report, and advised me to follow up. Unfortunately, the chaotic atmosphere in the emergency department, coupled with the rushed attitudes of most staff members, made my experience frustrating. It seems that Physicians Regional doesnât staff enough employees to properly handle the needs of emergency patients.