2 /5 Jon Schroeder: I’ve been a customer of NCH physicians group downtown Naples for five years now. There is something drastically wrong with that facility which started, as I recall around January 1 of 2020. It is getting worse by the day. This group of doctors seems not to be able to have a proper telephone answering service functioning any longer. I have tried to call them dozens of times for days now to try to get an appointment With my general practitioner as I have had a severe cough for over four months which I have already explained to my doctor in this group several times.Every time I call, all I get is an answering machine telling me someone will be right with me. However, no one answers after 15 minutes On hold, several times my patience takes over and I have to give up. I think it is criminal that when a person is sick and wants to contact the doctor in a Medical group the size of this facility cannot put the proper amount of telephone operators on their staff in a multi million dollar facility. After talking to many people in the area and living downtown Naples for over 40 years now. They just don’t seem to care. Whoever the management company is for this firm should be fired. I have been sick with walking pneumonia for over four months now and after three days of trying to make an appointment on the phone last Thursday I was giving the opportunity in the form of a text message to leave my name and number and someone would get back to me as soon as possible. Six hours later I received a call and got an appointment with my general practitioner Cindy Lucas for the following Monday at 1:30 PM. I was in Estero on business in the a.m. and I left for Naples at 12:30 , only got stuck in traffic due to a accident on I 75. I arrived 10 minutes late for my appointment. After waiting a proximally 10 minutes in line to be waited on by the normal receptionist, again I find out that the normal staff is not in the building only temps. I was told I’ll have to reschedule by A temporary worker has all the Regular girls that are normally at the greeting desks were not there. This seems to be another problem, there is constantly temporary employment people working in the office rather than the normal staff. Also there is a constant change in the normal nurse assistance that give me my injections each week.So therefore I couldn’t talk to anyone that I knew and I was sent home Buy some sharp tongue young woman that I never saw before, only now to start the entire nightmare process over again of contacting them for another appointment. This is just one incident of Many That I have experienced at this office. I thought I was doing an intelligent thing being that I’m 76 years old and I could put all of my doctor visits and health records in one location but it appears to be impossible. It’s just not worth the aggravation that this office dishes out almost every time you go there. I will say that a regular staff that is normally there and has been for years has always treated me with other respect however the temporary employment people Could care less about the word respect trying to find out whether you are actually a regular customer there was some bomb that walked in off the street. They just don’t care.