3 /5 K. P-Unit: I switched my insurance plan because I truly like the staff at this office. The hygienist, Sylvie and Cindi are awesome. Very gentle and caring. Today was my worst experience with a trainee, who was very rough, inexperienced and not confident. The temporary crown was in the tray and she talked out loud that she couldn’t find it. Forgot to turn off the rinsing tube and the water was all over my upper body. I don’t want to be in a situation like this again. I understand there’s learning on the job, but I don’t want to see the insecurities.