1 /5 Randy Gonzalez: Today was my first visit at the Memorial Hospital West location. Ive been associated as a patient with this group for years out of their office located on University, across from Memorial Pembroke. I arrived for my 10:45am appointment after fasting since the day before to allow for labs to be drawn. I was called within 5 minutes after updating my paperwork.
I was taken to a room to await the doctor. Before departing, the nurse informed me the doctor would be in soon as I had one person ahead of me. The time is now 11:00am. After approximately 20 minutes, the nurse popped her head into my room to tell me the doctor was almost done and would see me soon. The time is now 11:20am
Later, I hear someone ask in Spanish if someone was in room 5 (my room) and they knocked on the door. I acknowledged and heard them say, "Is someone is in there". The time is now 11:45am. Im really hungry now and getting angry.
I continue to entertain myself on my phone when I start to think that this is taking a bit too long. I thinking Im gonna stand up and peek out into the hallway. I contain myself because I didnt want to be "that guy". I look and its 12:05pm. My phone is blowing up because my lunch group is waiting for me for over 30 minutes.
At approximately 12:10pm, the nurse pops her head into my room informing me the doctor is just finishing up and will be with me in a minute. I stood up and said, "No disrespect, but I dont need this. Im not dying and was only there for an annual physical. Im outta here..." The poor young lady looked alarmed. She attempted to tell me the doctor was coming. Im thinking, so is Christmas.
When I exited the office, I told the receptionist to toss my file because I was leaving. She looked more startles than the nurse. I told her I wasnt seen and was leaving. This was done civil of course as I never embarrass myself in public.
Long story short, they forgot about me. I was wondering if they would take their 2 hour office lunch and actually leave me in there. That didnt happen. Do not visit this group. Organizational culture like disease is contagious. Find somewhere else to go if you want a group that puts the patient first. Good luck! PS...lunch was amazing!!!