Quality Auto & Diesel Repair, Inc. - Key West (FL)

2 /5 Dave Krohne: I normally never write negative reviews, but this is and exception for me. I was in Key West for one week and noticed a rattle from the front end of my 2019 Silverado. Concerned that it may be something serious I took it in to Quality Auto & Diesel repair on 1/3/2025. They were very accommodating and started work and finished by 1/4, in time for me to leave the next day. They found a broken anti-sway bar link and said it also needed camber adjusting bolts in order to do a proper alignment. I picked up the truck right before closing on Saturday. Although it didnt pull, it drove strange, which I attributed to the tires that were worn on the inside edges. The steering wheel would not self-center when finishing a turn, it would not creep at all when in gear with my foot off the brake, and it didnt seem to coast very far, quickly stopping when I took my foot off the brake. By the time I got to Stuart FL, the outside edges of the front tires had worn down to the cords. I got it into the Chevy dealer in Stuart and they found that caster and camber were perfect, but the toe-in was set to +1.24 degrees on the left and +1.20 on the right, for a total of +2.44 degrees. Ideal spec is a total of 0.10 degrees total with an allowable range of -0.10 to +0.30. I cant believe that their equipment could be that bad to allow them set my toe in 2,440% greater than ideal, (813% greater than the allowable high value). My guess is that the technician simply forgot to set toe, but that is an assumption. I have tried to call, email, and text multiple times and the owner is never available, requests for call back are not honored, and there have been no responses to texts or emails. (I did email the before and after printout from the Chevy dealer. Since I am hundreds of miles away it is not possible to return in person. I would stay away from this shop if you want anything close to an accurate alignment or any customer service.

1 /5 Rod the Boss: Terrible experience here, dropped car off, was told 2 days, took 8 days… I called every day and they told me tomorrow, every time. Until 8 days passed. Car sat in 1 spot for most of the time as I live close by and checked on it. I called one day and they told me they were on vacation.. why did you let me drop my car off then.. Called another time, the lady on the phone said they were replacing the brakes today, had no issue with my brakes, I assumed it was a miscommunication. Overall, customer service F Quality of work F Price F Do yourself a favor and go somewhere else

5 /5 Ron McGregor: Picked up my old but trustee Camry and she’s running like a new car - tight. Easy to make a recommendation. The work area looks professional.

5 /5 Shelby Stevens: They were able to get me in with only a few days notice and completed the maintenance on our Porsche while I waited. The staff were professional and courteous and the work was performed in a timely fashion. I had a wonderful experience and will be using them for all of my automotive repair needs going forward. Highly recommend!

1 /5 BraveKing: I recently visited this shop for a few tire-related tasks and was charged $180, which I believe is significantly overpriced based on what was done. Here’s what I had done: • Swapped my spare tire off its rim and mounted my original tire onto that spare rim • Plugged and patched one tire (which had a nail) • Balanced both tires after mounting • No new tires were purchased — just repairs and mounting The work itself was done fine, and I appreciate that they handled everything in one visit. However, this type of service typically costs $85–$120 max at most standard tire shops. I paid $182, felt excessive for no new parts or tires being sold/replaced. I trusted the shop to do what’s safe. The tire had a nail near the shoulder — which I now know should never be repaired. They never warned me, and still charged me $180 for a patch/plug and remount. That’s not just overpriced — it’s unsafe. I expected professional advice, not silent risk. I’m leaving this review to help others be aware of the pricing. Ask for an itemized quote beforehand and compare with other shops in the area. See attached photo its inside edge rear tire… I hope this feedback helps both future customers and the business consider more transparent pricing. I was always doing my tires here, from now on will never coming back to this place.