1 /5 N D: I was optimistic about finding a dental office close to home that would meet my needs. I scheduled routine visits for both myself and my child in advance. However, before our scheduled appointments, I experienced significant pain and had to request an emergency visit for a wisdom tooth issue. While the staff were exceptional—kind and friendly—the dentists bedside manner left much to be desired.
During my visit, an extraction was recommended, and I received a referral to their onsite oral surgeon. I asked straightforward questions about what to expect from the extraction, as I have never had any teeth pulled before. The dentist, however, informed me that he didnt know and had no information to provide. I expressed my desire to be proactive and prepared and requested any insights he could offer, even from his training in dental school. He still did not deliver any valuable information and concluded our visit with a dismissive "good luck with that." This response is unacceptable.
The office’s website touts the providers passion for dentistry, but that was not reflected in my experience. Furthermore, the website claims he handles various dental procedures, including restorations, crowns, dentures, and surgical extractions. Yet, in my case, he failed to provide basic information about the extraction process.
This was my first visit, and I expected a higher standard of care. As a result of this experience, I decided to cancel any future appointments and seek dental care elsewhere. Its clear to me that my concerns were not valued, and I will not be returning.