2 /5 Karina Lowyns: I am so disappointed in the service that I received at this salon. It used to be my go-to, but at this point I do not see myself going back. I went to see Jen to go from a natural blonde to go more copper/red but still maintaining the majority of that original blonde as highlights and at the roots. There were multiple reference photos that showed this, and we talked about in in-depth in a consultation before, over text, and right before the appointment began. We seemed to be on the same page. After the fact, there were very minimal highlights and it was not at all like the reference photos or our conversation. When I reached out to Jen, expressing my concern and hoping we could fix it, it took her a week to reply and she only did so after follow up texts from me. She quoted me about $70-80 for a “few more highlights up front,” saying that will be the cost of product alone, when that is generally the cost of product for a whole head of highlights. She was incredibly condescending in her messages. When I replied, explaining how since the color was no where near what we agreed upon, I was a bit shocked at the price, especially since if it was done at the original appointment, I wouldn’t have paid more at that time. It has since then weeks and I’ve yet to hear back from Jen. I am so frustrated with the service I received and the lack of commutation, especially due to the deviation from the clear plan for an expensive coloring.
