1 /5 Stefania Peralta: I made an appointment a week in advance for a very important event—my close friend’s wedding. I arrived on time, they washed my hair, and then transferred me to the hairstylist.
I showed him an inspiration picture and he started working, but from the very beginning, I noticed he had an attitude. It quickly became clear he was getting frustrated because the style wasn’t turning out well. He began adding more and more hairspray and an excessive amount of pins—far more than necessary.
I also specifically asked about the curls, mentioning that without using a curling iron, they wouldn’t last (he was only using the dryer). His response was, “Can you let me finish?”—again, with attitude.
By the end, I wasn’t happy with the result, but from the front, it didn’t look terrible. However, once I got home and saw the back in photos, it was an absolute disaster. I ended up having to wash, dry, and style my hair myself, completely redoing it—making me late for the wedding.
I reached out to the salon, sending pictures, and they told me they would issue a refund. When I went back, the front desk called the hairstylist over, and he again confronted me with a terrible attitude. He told me the refund would come from his own money, and that I shouldn’t leave, then complain later—that I should have complained to him directly. I explained that I didn’t want to cause a scene at the time, especially because I already noticed his attitude and felt uncomfortable. I calmly told him that once I got home, I realized how unacceptable the result was and that it looked nothing like the picture I provided.
I accepted the refund, but he continued to speak to me rudely, repeating his comments in front of my 12-year-old sister, who was clearly shocked. I wanted to let the front desk know how inappropriate his behavior was, but when I tried, he came over again and snapped, “WHAT’S THE PROBLEM NOW?”
This experience completely ruined what should have been an exciting day. I will never return to this salon—not just because of the unprofessional hairstylist, but also because of the terrible customer service. Why would the manager send him to confront me instead of handling it themselves? To top it off, they didn’t even issue a full refund—only half—despite the fact that I arrived on time, paid, tipped, and ultimately had to redo my hair myself, making me late to a wedding I’d been planning for months.
They’ve lost a client, and I will not be recommending this place to anyone.
I wish I knew this guy name, he is tall, black hair, speaks with an accent, don’t do anything with him or better, just don’t go to this salon.
