1 /5 Lindsay Cooper: Update: though the company replied to my review stating someone would contact me to resolve any issues, it’s been a week and no one has. They only said that to keep up with appearances and look good after they’ve messed up so badly. GO ANYWHERE BUT SANTA ROSA!! I’d rather drive 40 minutes out to Pensacola instead of going back to these people.
I had an incredibly disappointing and emotionally exhausting experience with Dr. Genevieve Hinks. As soon as I reported my miscarriage, it felt like any interest in providing care for me completely disappeared. Based on other reviews, it seems this isnt uncommon—Dr. Hinks appears to disregard patients going through miscarriages, which is shocking for someone in her field.
They refused to see me in person until I had two blood tests confirming my HCG levels were dropping, but only sent an order for one blood test. This led to a wasted 40-minute round trip to and from the clinic for a blood draw that couldn’t even be completed. On top of that, my voicemail, left on a Wednesday, wasn’t responded to until the following Tuesday—and only after I left a second voicemail in tears, pleading for help. The staff member who returned my call was condescending and showed no empathy whatsoever. For someone working in such a sensitive field, this lack of compassion is absolutely appalling.
Additionally, the fact that this office cannot perform blood draws onsite is incredibly odd and unprofessional. I’ve never encountered a doctor’s office that operates this way, and it only added to the frustration of an already difficult situation.
If this is how Dr. Hinks handles a miscarriage, I have no confidence in her ability to handle a healthy pregnancy. I will absolutely not be returning for any future pregnancies and would strongly advise anyone to seek care elsewhere. The lack of communication, empathy, and professionalism from this doctor and her office is unacceptable.