1 /5 Shadey Massa: MOST UNPROFESSIONAL CLINIC EVER!!! DONT BE FOOLED BY THE REVIEWS YOU SEE ON HERE. My 3 children have been attending this dentist office since little(over 10 years). They had an amazing dentist there who worked with my oldest daughter for so many years, and he was the only reason why I had never removed my kids from that office, but he then retired. Let me start by saying that every Single 6 months that my kids appointments approach, the front office staff never misses a chance to call me and try to make me believe my appts were on a different day or time and when i mention i have proof of date and time they then ask if they can change my appointments. Every single time, they have an excuse that the doctor wont be in that day or needs to leave early for a family matter. Again, this has happened for years, and Ive let it slide because the dentist there was amazing! Now, I was recently told that my oldest daughter needs braces, and over 1 month Ive been calling this clinic to please look into my daughters dental coverage and let me know how much I have to pay. (My daughter has private dental coverage) Ive gone into this office, Ive asked to speak to the manager on multiple occasions and they have even hung up on my face after asking me to hold. After speaking with the manager, it was only to realize that the manager wasnt any better nor more educated than the front desk staff. She tried to make every excuse for what my family and I were put through, saying that the phones always hang up on their own. She also said that they are trying to take a lot of Medicaid patients, and that is the reason why they forget to call people back because they are really busy.. (This shouldnt be the patients problem that the clinic is trying to over book and cant handle the amount of patients they have) The manager then gave me her word that she would call my daughters insurance herself and call me back, NEVER HEARD BACK FROM HER! 1 and a half months later, and still nothing. HORRIBLE PLACE !!! I took my daughter to another dentist office and Braces were put on her the very next day.
DO NOT BRING YOUR KIDS HERE!